Costa Maya cruise-ship terminal is a privately owned port complex and exclusively operated by cruise lines. Local tour companies are not allowed to have pick up service inside the complex nor have any representatives inside the port. All the excursions inside the Costa Maya port complex are operated only by cruise lines, if you book an excursion with ShoreExperience you will have to leave the port complex in order to find our location and representatives.

Start time: This excursion is especially planned to meet cruise ship schedule, starting time mainly depends on your ship’s time of arrival, you will have a maximum of 45 minutes to get to our location once the ship has docked and has opened the doors for people to get off. Your driver and guide will be waiting for you with a sign with your name on it. Remember this is a shared excursion, punctuality is very important, in order to take full advantage of the activity we must start on time. Please be respectful of other people’s time and be ready to start the excursion as soon as you get to the meeting point. Use the restroom and change your clothes before you leave the ship. Contact phone: MEX: +52 (999) 183 2077

WHAT YOU NEED TO KNOW BEFORE YOU BOOK

You will receive confirmation at time of booking Children must be accompanied by an adult Minimum drinking age is 18 years Subject to favorable weather conditions. You will get a full refund if poor weather prevents us from doing the excursion Payment is fully refundable if for any reason cruise ship doesn’t call port at all in Costa Maya Minimum numbers apply. There is a possibility of cancellation after confirmation if there are not enough passengers to meet requirements. You will get a full refund if this happens

WHAT TO BRING WITH YOU

Sunglasses Hat Comfortable shoes Biodegradable sunscreen Light sweater or jacket (winter months) Money for additional services and souvenirs

If you cancel at least 7 day(s) in advance of the scheduled departure, there is no cancellation fee. Cancelling between 6 and 3 day(s) in advance of the scheduled departure, there is a 50 percent cancellation fee. In case of cancellation within 24 hours of the scheduled departure, there is a 100 percent cancellation fee.